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I was warned that the first four days would be critical, but the whole approach was positive and supportive. I shall always be grateful to all in the unit.

Finally, I would urge all carers not to be afraid, too inhibited or too "British" to express emotion, even to cry. It will help to talk, especially to those good souls who have volunteered to be "Listeners" for HeartCare.

Carers have been hurt and shocked by the events they have observed. It will help them to heal if they express their fears. There is no shame in crying.